SoftSyl Technologies is a voice technology software firm specializing in cloud-based IVR (Interactive Voice Response) and call center solutions. SoftSyl developed from the ground up an innovative integrated full-function IVR system built by industry experts, using the leading technologies to be: (1) Standards compliant (VoiceXML); (2) Fast, high performance, efficient, and cost-effective; (3) Scalable to fit any call volume; (4) Readily adaptable to changing scripts, workflows, and systems.
The SoftSyl IVR platform facilitates customer support and other call center functions with inbound IVR to handle scripted call flows for self-service and intelligent connection to live agents. Outbound functions enable voice broadcast, surveys, appointment reminders and other proactive voice and text message actions. Amperand provided VP role for business strategy, partnerships, and growth in key verticals such as healthcare.